1. Introduction
At Guide Us Tours, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a booking.
2. Data We Collect
We may collect and process the following personal data:
- Full name and surname
- Email address
- Phone number
- Billing and payment details
- Booking details and preferences
- Any information provided through contact forms or customer support
3. How We Use Your Data
Your personal data is used for the following purposes:
- To process and manage bookings
- To communicate important information regarding your reservation
- To provide customer support
- To improve our website and services
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal data in accordance with applicable data protection laws, including the GDPR, based on:
- Contractual necessity (to provide booked services)
- Legal obligations
- Legitimate business interests
- User consent (where applicable)
5. Payment Information
Payments are processed securely through third-party providers. Guide Us Tours does not store full payment details. All transactions are encrypted and handled in compliance with security standards.
6. Sharing of Data
We may share your data with:
- Payment service providers
- Booking and reservation platforms
- Tour guides and operational partners (only when necessary)
- Legal authorities when required by law
We do not sell your personal data to third parties.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze traffic. For more information, please refer to our Cookie Policy.
9. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Withdraw consent
- Request data portability
To exercise your rights, please contact us at the email provided below.
10. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
11. Third-Party Services
Our website may use third-party services such as Google Analytics or external booking systems. These services may collect data in accordance with their own privacy policies.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be published on this page.
13. Contact Information
If you have any questions regarding this Privacy Policy or your data, please contact us at:
contact@guideustours.com