1. Introduction
Welcome to Guide Us Tours. By booking or participating in any of our tours, experiences, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a reservation.
2. Company Information
Guide Us Tours operates as a tour provider offering guided experiences in Rome and surrounding destinations. All services are subject to availability and operational conditions.
3. Bookings and Payments
All reservations must be completed through our official booking channels. Full or partial payment may be required at the time of booking to secure your spot. Prices are listed in EUR and may vary depending on availability, seasonality, and selected package options.
4. Cancellation and Refund Policy
Cancellations must be made within the timeframe specified for each tour. Refund eligibility depends on the cancellation notice period.
– Late cancellations may not be eligible for refunds
– No-shows are non-refundable
– Changes are subject to availability
Specific cancellation conditions may vary depending on the selected tour.
5. Late Arrivals and No-Show Policy
Participants are required to arrive at the meeting point at least 20 minutes before the scheduled start time.
Guide Us Tours cannot guarantee participation for late arrivals, and no refunds will be issued in such cases.
6. Tour Modifications and Cancellations
Guide Us Tours reserves the right to modify or cancel tours due to unforeseen circumstances, including but not limited to:
– Weather conditions
– Safety concerns
– Operational requirements
In such cases, alternative arrangements or refunds may be offered.
7. Participant Responsibilities
Participants are responsible for:
– Arriving on time at the designated meeting point
– Bringing valid identification if required
– Following the instructions of the guide
Failure to comply may result in exclusion from the tour without refund.
Participants are required to provide full, accurate, and correctly spelled names and surnames for all reservations. These details must match the identification documents presented at the venue.
Guide Us Tours shall not be held responsible for denied entry due to incorrect or incomplete personal information provided during the booking process, including typographical errors. In such cases, tickets may be considered invalid by the venue, and no refund or modification will be granted.
8. Health and Safety
Participants should ensure they are physically able to take part in the tour. Some tours may involve walking, uneven surfaces, or stairs. Guide Us Tours is not responsible for any personal injuries unless caused by proven negligence.
9. Liability Disclaimer
Guide Us Tours is not liable for:
– Loss or theft of personal belongings
– Delays caused by external factors
– Changes imposed by local authorities or site management
10. Third-Party Services
Some tours may include third-party services (such as transportation or entry tickets). Guide Us Tours is not responsible for issues arising from third-party providers.
11. Privacy
Personal data collected during booking is handled in accordance with our Privacy Policy and applicable data protection regulations.
12. Governing Law
These Terms & Conditions are governed by the laws of Italy. Any disputes shall be subject to the jurisdiction of Italian courts.
13. Contact Information
For any questions regarding these Terms & Conditions, please contact us at:
contact@guideustours.com